Number of tours
29+
Number of reviews
8
Rating
2.75
Response Rate
100%
Response time
24 hours
Established in 1979, Omega Breaks was family-owned and managed until becoming part of the JG Travel Group in 2017. The family-friendly approach to customer service remains a core part of our offering.
We specialise in offering a range of exciting London breaks and niche astronomy tours, including our iconic Northern Lights ....more
First class caring customer service
Convenient and comfortable coach travel
London Specialists
We did not get to see the show as the stand in driver took the wrong route back into London after picking us up from the hotel there was a coach of 46 very disappointed people
Sorry to write a bad review for a small business, but due to COVID, my trip was cancelled. I've tried to get a refund, as I'm entitled to by law. Firstly I was told for weeks that no refunds would be given, then I was told that I could have a refund but they didn't have the cash right now (join the club) and 3 months later I still don't have my refund. I wouldn't book again because my trust has completely gone. I shouldn't have to wait until they have the money for the refund, the money shouldn't be spent until the trip has taken place. These are challenging times and the way businesses handle their affairs is going to be make or break for the future. I support smaller businesses wherever I can, but this has put me off.
The Northern Lights tour was very disappointing. Whilst I appreciate seeing the lights isn't guaranteed, the overall experience was poor. Hotel presentation was amateur, too long and could have been done beforehand rather than awkwardly near to the airport. The flight was 45minutes delayed because of catering. Food was not needed on a 3.5hour flight (sandwiches were served at 11pm...) and this delay - coupled with the delay on landing for the doors not being able to be opened - caused us to miss the last train out of Gatwick and so we had to spend £80 on a taxi home. The designation for seats was also poor, with some people allowed to book two window seats, meaning both members of a party got the extra view on the way up and down, whereas those in middle or aisle seats had only limited time during the 'rotations.' All in all, this was felt like an amateurish run tour with an unsuccessful trip. The only saving grace was the astronomer host, who was excellent.
Booked London theatre trip for 8 of us not impressed with driver Travis no communication no recollection of numbers of people travelling told us pick up points then was opposite side of road no check on people getting back on coach left without two had stop coach too much time on coach compared to some very disappointed on the upside hotel nice
Went on northern lights tour. Amazing and the commentary fro. Pete Lawrence was so knowledgeable. Will book again