None of the activities featured in this trip require special training or skills, just a reasonable level of fitness and a willingness to participate. Cobblestones and uneven roads are common and you may be required to walk in hot and humid conditions. If you are in any doubt, please share these concerns or issues with your sales consultant so that your leader is aware prior and can pre-empt your needs.
El Carmen Suites
Street 9 Poniente #17
Phone: 502 78323676
Joining point description
El Carmen Suites hotel is located in the heart of the beautiful Antigua of Guatemala, only five blocks away from the Central Plaza. The building resembles an old colonial house with the an ample and tranquil garden in the middle of building and all rooms surrounding it. In true colonial style, rooms feature small windows and rooms can be on the darker side. A beautiful terrace is available from the second floor with amazing views of the city. Other features include free Wi-Fi, laundry service, tours and transportation.
Joining point instructions
Geckos offers a pre-arranged arrival transfer service from Guatemala City International Airport [GUA] at an additional fee. If you have pre-booked this service, please ensure you provide your flight details to your booking agent at least 14 days prior to travel so the transfer can be organised. If you plan to arrive earlier, this transfer can only be offered in conjunction with pre-tour accommodation booked through Geckos.
If you have pre-booked this service; please look for the sign with the Geckos brand and your name on it after exiting customs. If you have any problems and cannot locate your driver on arrival, please call our Geckos Emergency number listed under the ‘Problems and emergency contact information’ section of your Essential Trip Information document. If you don’t have a device or mobile coverage, Guatemala City Airport has a free Wi-Fi connection so you can call that same number via an online application such as Skype. There are also several information desks and tourist information desks around if you require further assistance.
Otherwise, you can travel from the Guatemala City Airport to the hotel by taxi. We recommend you use the authorised taxi services organised from the ‘Taxi Kiosko’ on the right side before exiting to the street through the glass doors. They will charge you approximately GTQ240–275 (USD$33-40) for a trip to Antigua. Otherwise, door to door shuttle buses operate from the Airport to Antigua and it costs USD$10-15. These shuttles operate outside the luggage collection area and depart the Airport once they have enough passengers. The drive to where the hotel is located is approximately 1.5 hours depending on traffic.
Hotel Le Bergerac
First entry to Los Yoses, 50 mts. South San Jose
Phone: +506 22347850
Finish point description
Hotel Le Bergerac is a cozy and intimate hotel built in a small French Inn style and surrounded by beautiful tropical gardens. All rooms feature cable TV, a telephone, a safe and a private bathroom with a hairdryer. Wi-Fi is available and free on common areas. It is situated in Los Yoses, in the old district of San José Embassies and just minutes from all major downtown attractions.
Finish point instructions
Geckos offers a pre-arranged departure transfer service to San Jose International Airport [SJO] at an additional fee. If you require this service, please advise your flight arrival details at least 14 days prior to your trip departure.
If you have pre-booked this service, your transfer driver will collect you from your hotel 3.5 hours before your flight time. If your transfer has not arrived within 15 minutes of the scheduled pickup time please ask the hotel reception to call our Geckos Emergency number, listed under ‘Problems and emergency contact information’ section of your Essential Trip Information document.
Alternatively, you can travel from the hotel to the airport by taxi. The hotel reception will be able to assist you with a taxi. The drive to the San Jose Airport will take approximately 30 minutes depending on traffic and will cost approximately USD$30.
All Geckos Adventures group trips are accompanied by one of our group leaders. The aim of the group leader is to take the hassle out of your travels and to help you have the best trip possible. Geckos Adventures endeavours to provide the services of an experienced leader however, due to the seasonality of travel, rare situations may arise where your leader is new to a particular region or training other group leaders.
Your leader will provide information on the places you are travelling through, offer suggestions for things to do and see, recommend great local eating venues and introduce you to our local friends. While not being guides in the traditional sense you can expect them to have a broad general knowledge of the places visited on the trip, including historical, cultural, religious and social aspects. At Geckos Adventures we aim to support local guides who have specialised knowledge of the regions we visit. If you were interested in delving deeper into the local culture at a specific site or location then your leader can recommend a local guide service in most of the main destinations of your trip.
Many national governments provide a regularly updated advice service on safety issues involved with international travel. We recommend that you check your government's advice for their latest travel information before departure and ensure that your travel insurance covers you for all areas your itinerary covers. Please refer to our website's safety page for links to major travel advisories and updates on safety issues affecting our trip.
We strongly recommend the use of a neck wallet or money belt while travelling, for the safe-keeping of your passport, air tickets, cash and other valuable items. Leave your valuable jewellery at home - you won't need it while travelling. Many of our hotels have safety deposit boxes, which is the most secure way of storing your valuables. A lock is recommended for securing your luggage.
Your leader will accompany you on all included activities, however during your trip you'll have some free time to pursue your own interests, relax and take it easy or explore at your leisure. While your leader will assist you with the available options in a given location, please note that any optional activities you undertake are not part of your Geckos Adventures itinerary, and Geckos Adventures makes no representations about the safety of the activity or the standard of the operators running them. Please use your own good judgement when selecting an activity in your free time. Please also note that your Leader has the authority to amend or cancel any part of the trip itinerary if it's deemed necessary due to safety concerns.
For more details on the type of conditions and safety standards you can expect on your trip, please refer to Geckos Adventure's operational safety policy on our website. We recommend that you take a moment to read through this information before travelling, and would appreciate any feedback on how well it's being implemented in the field:
PETTY THEFT AND PERSONAL SAFETY:
While travelling there is always the risk of pick-pocketing and petty theft, particularly in the more touristy cities. We recommend that you exercise caution when walking alone at night and encourage you to walk together and only on main, well-lit thoroughfares. Be particularly vigilant on public transport. Simple measures like carrying your day pack on your front, not hanging your bag over the back of your chair or on the floor and wearing a money belt will reduce any chance that your valuables should go missing.
In order to avoid fraud, it is advisable that you withdraw money from ATMs located inside banks or guarded shops during business hours only.
On this trip you will be staying in some restored houses and local lodges - these are one of the charms of this journey, but their staircases, balconies and passages etc may not always comply with western safety standards. Please do not expect elevators in these properties as they are preserved to their original state.
Please be aware that local laws governing tourism facilities in this region differ from those in your home country and not all the accommodation which we use has a fire exit, fire extinguishers or smoke alarms.
Please be aware that local laws governing transportation safety may differ from those in your home country and not all the transport which we use is able to provide seat belts.
Please take care when taking part in any activities in the ocean, river or open water, where waves and currents can be unpredictable. It's expected that anyone taking part in water activities is able to swim and have experience in open water. All swimmers should seek local advice before entering the water.
While life jackets are generally available on water craft, there may be occasions where they are not provided and child size life jackets are not always readily available. If travelling with children and this safety issue concerns you we will be able to advise alternative methods of transport (where available) for you to travel to the next destination. You can choose to travel independently for this leg of the journey. This would be at your own expense.
This tour passes through volcanic areas. In the instance that a volcano becomes potentially dangerous and authorities declare nearby towns unsafe for travel, the itinerary will be re-routed. Where possible, Geckos will provide advance notice of such changes. At short notice, when this is not possible, your tour leader will provide up to date information on behalf of Geckos.
Your passport details are required to complete your booking. Please ensure the name on your passport matches the name on your booking and airline tickets. As a general rule most countries expect that your passport has a minimum of 6 months' validity remaining. Take a copy of the main passport pages and other important documents with you, and leave another copy at home with family or friends.
Visas are the responsibility of the individual traveller. The below country specific information was correct at time of writing, however please visit the relevant consular website of the country or countries you’re visiting for detailed and up-to-date visa information specific to your nationality. Visas can take several weeks to process, so familiarise yourself with any requirements as soon as you have booked your trip to allow for processing time. Also remember to check whether a transit visa is required on route to join this trip or on the way home.
If you receive an immigration card upon entry, please ensure you keep this safe as it may be requested at point of exit. For further information regarding country entry and exit fees, please refer to the 'Money Matters' section of this document.
Guatemala - Passport holders from Australia, Canada, Great Britain, New Zealand and The United States of America are not required to obtain a visa prior to arrival. Contact the nearest Embassy or Consulate of Guatemala for the most up to date information. Under the Central American Border Control Agreement (CA-4), foreigners may travel between Guatemala, Honduras, Nicaragua and El Salvador for periods of up to 90 days without completing entry and exit formalities once per year. The standard length of stay is 30 days, but please ask for the 90-day option before they stamp your passport. This period begins at the first point of entry to any of these countries.
Honduras - Passport holders from Australia, Canada, Great Britain, New Zealand and The United States of America are not required to obtain a visa prior to arrival. Contact the nearest Embassy or Consulate of Guatemala for the most up to date information. Under the Central American Border Control Agreement (CA-4), foreigners may travel between Guatemala, Honduras, Nicaragua and El Salvador without completing entry and exit formalities.
El Salvador - Passport holders from Australia, Canada, Great Britain, New Zealand and The United States of America are not required to obtain a visa prior to arrival. For some nationalities, a Tourist Card must be purchased upon entry. Contact the nearest Embassy or Consulate of El Salvador for the most up to date information. Under the Central American Border Control Agreement (CA-4), foreigners may travel between El Salvador, Guatemala, Honduras and Nicaragua for periods of up to 90 days without completing entry and exit formalities once per year. This period begins at the first point of entry to any of these countries.
Nicaragua - Passport holders from Australia, Canada, Great Britain, New Zealand and The United States of America are not required to obtain a visa prior to arrival. For some nationalities, a Tourist Card must be purchased upon entry. Contact the nearest Embassy or Consulate of Nicaragua for the most up to date information. Under the Central American Border Control Agreement (CA-4), foreigners may travel between Nicaragua, El Salvador, Guatemala and Honduras and for periods of up to 90 days without completing entry and exit formalities once per year. This period begins at the first point of entry to any of these countries. There is a new procedure to enter overland into Nicaragua which requires information about your group to be sent to immigration a week prior to the border crossing. Apart from sending details such as head count, dates and reservations, your leader will ask for your occupation and a copy of your passport to include.
Costa Rica - Passport holders from Australia, Canada, Great Britain, New Zealand and The United States of America are not required to obtain a visa prior to arrival. Some nationalities will require a visa but be aware that you cannot get it at the border. Contact the nearest Embassy or Consulate of Costa Rica for the most up to date information. To enter the country visitors are required to have a return or onward travel ticket. Visitors generally get a 90-day stamp in their passport upon entering Costa Rica.
Is this trip right for you
This trip involves some long travel days, especially on Day 8 from El Cuco to Granada. This 14-hour journey includes a boat trip across the Gulf of Fonseca and several hours in a mini-van. Who doesn’t love a challenge? We definitely do here at Geckos, and while travelling between some locations on local transport on this trip can be hard, it’s super rewarding and a great way to meet the locals.
You’ll be crossing the borders between five countries on this trip and, while it is usually straightforward, you may need to be patient. Make sure you’ve got your best car game ready if there are any delays!
Is it hot in here? Well you’re in tropical Central America so it can get really hot and humid. Carry plenty of water because hydration is key, especially when you’re walking a lot.
There are many opportunities to get active on this adventure. Some of the optional activities, especially the volcano hikes, require a moderate level of fitness and sturdy walking shoes. Want to take it easy? There are plenty of other things you can do instead.
It’s a good idea to try and brush up on as many Spanish words as you can. While locals are really friendly, they’re also shy, so knowing some local lingo is a great way to break the ice and show you care.
All Geckos Adventures travellers need to be in good physical health in order to participate fully on this trip. When selecting your trip please make sure you have read through the itinerary carefully and assess your ability to cope with our style of travel. Please note that if, in the opinion of our group leader or local guide, any traveller is unable to complete the itinerary without undue risk to themselves and/or the rest of the group, Geckos Adventures reserves the right to exclude them from all or part of a trip without refund.
According to the World Health Organization (WHO), there has been an outbreak of the mosquito-borne Zika virus in parts of Central and South America. This virus is mostly concerning to pregnant women as recently in Brazil local authorities have linked the virus to an increase in babies born with microcephaly (smaller than normal skull).
In addition to the risk mentioned above WHO have reported that Zika symptoms may include mild fever, skin rash and conjunctivitis. These symptoms normally last for 2-7 days.
In line with the above, we recommend all women who are pregnant or trying to get pregnant to consult with their doctors before booking their trip to Central and South America. At this stage, WHO is not recommending any travel or trade restrictions related to the Zika virus. More information on the Zika virus can be found at the following links: World Health Organization: http://www.who.int/mediacentre/factsheets/zika/en/
There is no commercially available vaccination against malaria, which is transmitted by mosquito bites and is a risk in many less-developed tropical areas in Africa, Latin America and South East Asia. Protection against mosquito bites is essential and where the risk is considered high, anti-malarial medications are recommended. Anti-malarial medications should be discussed with experts as there are different medications available and not all medications suit all people or all destinations. Where malaria is considered prevalent in mountainous regions we prefer that trekkers to altitude try to avoid the use of mefloquine (Lariam) if possible.
A valid international certificate of vaccination against Yellow Fever is required in many countries. You may need to present this on arrival at the airport or border crossing. Some countries will refuse entry if you are unable to present your certificate. It's also quite common for your home country to request a Yellow Fever certificate on your arrival back home.
It is your responsibility to check with your doctor well in advance of leaving home about the Yellow Fever requirements for the countries you'll be visiting.
Dengue Fever is common in Latin America and can occur throughout the year. Argentina, Bolivia, Uruguay, Brazil and parts of Mexico are currently suffering from a serious outbreak. This virus is transmitted by mosquitoes. There is no vaccination against it, but there are preventative measures that you can take such as wearing long clothing, using repellent and being indoors particularly around dusk and dawn.
Food and dietary requirements
While travelling with us you'll experience the vast array of wonderful food available in this region. Your group leader will be able to suggest restaurants to try during your trip. To give you the maximum flexibility in deciding where, what and with whom to eat, generally not all meals are included in the trip price. This also gives you more budgeting flexibility. As a rule our groups tend to eat dinner together to enable you to taste a larger variety of dishes and enjoy each other's company. There's no obligation to do this though.
Please let us know your diet requirements before your trip starts.
Generally speaking, in bigger cities/towns vegetarians can expect a reasonable range of vegetarian venues and/or vegetarian options within tourist restaurant menus. However, vegetarianism is not the norm in this part of the world so options can be limited when eating at homestays, small local restaurants, street stalls, markets, etc.
More restrictive diet requirements (vegans, celiac, gluten intolerance, fructose intolerance, lactose intolerance, etc.) can also be accommodated along this trip but you should expect a lesser variety than what you can expect at home. We recommend that, if possible, to bring your own supply of snacks with you.
Some of the included breakfasts along this trip can be quite simple: toasts, spreads, juice and coffee or tea.
When it comes to money matters on the trip, every traveller is a little different. You know your spending habits better than we do, so please budget a sensible amount for things like drinks, shopping, optional activities, tipping and laundry. It’s always better to bring a little more than you think you’ll need. Also make sure you’ve read your trip details thoroughly so you know what’s included in the trip price and what isn’t. This should make budgeting a little easier. You’ll find this info in the Inclusions section of your Essential Trip Information (that’s this document).
The recommended amounts are listed in USD for the relatability of universal travellers, however the local currency is needed in the countries you are visiting.
We try to plan for every eventuality, but there are still some things beyond our control. Please make sure you have access to the equivalent of an extra US$500 for emergencies (e.g. severe weather, natural disasters, civil unrest) or other events that result in unavoidable changes to the itinerary (e.g. transport strikes or cancellations, airport closures). Sometimes these things necessitate last minute changes to enable our trips to continue to run, and as a result there may be some extra costs involved.
MEALS NOT INCLUDED:
For this trip we recommend between USD 25 to 50 per day. How do we work this out?
Breakfast - If breakfast is not included, you can expect to pay between USD5 to USD10 at a local café.
Lunch - If you are happy with a quick snack on the go, you may get away with as little as USD5 to USD10 for a set menu at a local eatery or a sandwich and a drink at a café. On the other hand, a lunch meal at a more tourist restaurant can cost between USD10 to USD15.
Dinner - At dinner time, your leader will normally recommend restaurants where you can safely try the local specialties of the region. Expect meals to cost between USD12 to USD25 for a main.
These are indicative prices only. If you are in a tight budget, are happy to eat just local food and are not afraid of an upset tummy every now and then, you can eat cheaper than this. If you want to try just the finest food at the finest restaurants, then you can expect meals to cost as much as in western countries.
CREDIT CARDS & ATMs:
ATMs are widely available in major towns and cities across Latin America. Credit cards are generally available in tourist shops and restaurants. Visa and Mastercard are generally preferred over American Express, Diners, etc. Smaller venues take cash only.
Check with your bank before departure that your card is accepted in the countries you are travelling to and what their fees and charges are. Also ensure your bank is aware of your travel plans as - suspecting fraud - they may cancel your cards after the first few international transactions. Be aware that your withdrawing limit may vary from country to country (regardless of your withdrawing limit in your home country) and it can be as low as the equivalent to USD100 per day.
If bringing over cash, please note USD100 bills with serial number CB or BE and any other USD bills that are old, torn, written or stamped on will not be accepted by local banks.
If you're happy with the service you receive, providing a tip - though not compulsory - is appropriate. While it may not be customary to you, it's of great significance to the people who will take care of you during your travels, inspires excellent service, and is an entrenched feature of the tourism industry across many destinations. Please note we recommend that any tips are given directly to the intended recipient by a member of your group, rather than collected and passed on by the group leader.
The recommended tipping amounts are listed in USD for the relatability of universal travellers. We do however recommend that you tip in the local currency - Hold on to your smaller notes and coins to make tipping easier. The following amounts are per person suggestions based on local considerations and feedback from our past travellers:
- Restaurants: Local markets and basic restaurants - round your bill up to the nearest US$5. More up-market restaurants we suggest 10% of your bill.
- Local guides: Throughout your trip you may at times have a local guide. We suggest US$3-5 per passenger per day.
- Drivers: You may have a range of drivers on your trip. Some may be with you for a short journey while others may be with you for several days. We suggest US$3-6 per day for drivers.
- Local guides: There might be times during the trip where you’ll have a specialist local guide alongside your trip leader. We suggest tipping these guides about USD$2-3 per day.
- Your Tour Leader: You may also consider tipping your tour leader for outstanding service throughout your trip. The amount is entirely a personal preference, however as a guideline USD$2-4 per person, per day can be used. Of course you are free to tip more or less as you see fit, depending on your perception of service quality and the length of your trip. Remember, a tip is not compulsory and should only be given when you receive excellent service.
In total, we recommend you budget approx USD$5-10 per day of your trip to cover tipping.
Guatemala currency information - The official currencies of Guatemala are the Quetzal (GTQ) and the US dollar (USD). ATMs are not always reliable although you can pay with major credit and debit cards at many hotels, restaurants and stores. Banks offer currency exchange but casas de cambio (currency exchange offices) are usually quicker and may offer better rates. The US dollar is the only currency freely exchanged in Guatemala.
Honduras currency information - The official currency of Honduras is the Honduran Lempira (HNL). You can pay with major credit and debit cards at many hotels, restaurants and stores. ATMs are not widely available in Honduras and they tend to only be inside banks; not making them accessible outside of banking hours (Mon-Fri 09:00-15:00, some banks open until 18:00. Some branches open Sat 09:00-12:00). The US dollar is the only currency freely exchanged in Honduras.
El Salvador currency info - The official currency of El Salvador is the US Dollar (USD). ATMs are widely available but not always reliable. You can pay with major credit and debit cards at many hotels, restaurants and stores.
Nicaragua currency information - The official currency of Nicaragua is the Nicaraguan gold córdoba (NIO). You can pay with major credit and debit cards at many hotels, restaurants and stores. You can use major credit cards and some debit cards to withdraw córdobas from ATMs and over the counter at banks. US dollars are widely accepted, but for smaller items using córdobas is cheaper and easier. Córdobas are not exchangeable outside of the country so we recommend you withdraw carefully and spend before departing the country.
Costa Rica currency information - The official currency of Costa Rica is the Costa Rican Colón (CRC). You can pay with major credit and debit cards at many hotels, restaurants and stores. You can use major credit cards and some debit cards to withdraw colones from ATMs and over the counter at banks. US dollars are widely accepted except for taxi fares (so if you arrive by plane please ensure you get some local currency at the airport before taking a taxi).
Costa Rica is the most expensive country in Central America, particularly compared with its neighbouring countries Nicaragua and Panama. Expect meals, souvenirs and optional activities to cost as much as they would in western countries. That said, Costa Rica has done a great job of looking after its natural wonders yet maximising their potential as tourist attractions. So, while optional activities are pricey, you can expect a high standard of service, well maintained gear, clear paths and signalling and well trained local guides that allow you to make the most of every activity.
ENTRY AND EXIT FEES:
The below country specific information was correct at time of writing, however please visit the relevant consular website of the country or countries you’re visiting for detailed and up-to-date visa information.
Guatemala – If you enter Guatemala by air, there is no entry fee. If you exit by air, an airport and security tax of US$3 must be paid in cash at the airport but the USD$30 immigration fee should have been included in your airfare. If you enter or exit Guatemala overland, officially there are no entry or exit fees, however you may be faced with an unofficial fee of GTQ10 or GTQ20 each way (each time).
Honduras – If you enter Honduras overland, there is a US$3 entry processing fee. There is no exit fee.
El Salvador – There is no entry fee if entering by air or overland. If you exit El Salvador overland, there is no exit fee. If you exit El Salvador by air, a departure tax of US$32 is normally included in the cost of your ticket. Check with your airline.
Nicaragua – If you enter Nicaragua by air, you are required to purchase a Tourist Card for US$10. If you enter Nicaragua overland, you are required to purchase a Tourist Card for US$10 and pay a US$2 entry processing fee. If you exit Nicaragua overland, there is a US$3 departure tax. If you exit by air, a departure tax of US$35 is normally included in the cost of your ticket. Check with your airline.
Costa Rica – There is no entry fee. If you exit Costa Rica overland, there is a US$7 departure tax. If you exit Costa Rica by air, a departure tax of US$29 is normally included in the cost of your ticket. Check with your airline.
What to take
Most travellers prefer to take a small to medium wheeled suitcase, which is a great size for the packing capacity in our private vehicles. Whatever you take, be mindful that you will need to be able to carry your own luggage, handle it at airports, take in/out of accommodation and perhaps even walk short distances. Generally speaking, we recommend you pack as lightly as possible. You'll also need a day pack/bag for activities and day trips. In terms of weight, airlines generally allow a maximum of 15-20kg for check in luggage and a maximum of 5kg for carry on.
Other than the items and clothing you always need on a trip, below we have listed packing suggestions specific for this trip:
- Warm as well as light clothing. Central America is often assumed to have hot weather, but it can get cold in the countryside, mountains and at night in the winter so we suggest you check the expected temperatures en route and bring clothing that you can layer
- Closed-in shoes will help to protect your feet from cuts and scratches when walking through cities as well as bush/grass-lands, and will also act as a barrier protection in rare cases against bites or stings
- Sun protection - hat, sunscreen, sunglasses
- Soft and/or hard copies of all important documents e.g. air tickets, passport, vaccination certificate, travel insurance etc. and keep the hard copies separate from the originals. While not valid, a copy makes it very much easier to obtain replacements if necessary
- Water bottle. We recommend at least a 1.5 litre capacity. The sale of bottled water contributes to an enormous environmental problem around the world. In addition to the water in bottles, the production of a 1 litre plastic bottle takes 2 litres of water and 200ml of oil. A large proportion end up in limited landfill or discarded in waterways and natural environments
- Electrical adapter plug (view www.kropla.com)
- Personal medical kit. Your guide will carry a large kit but we recommend you carry items such as mild pain killers, electrolytes and Band-Aids.
- Watch/Alarm clock or phone that can be used for both
- Travel beach towel
- Tissues &/or toilet paper &/or wet wipes
- Insect repellent
- Camera with spare memory card, charger &/or batteries
- Ear plugs to guard against a potential snoring room-mate
- Phrase book
Please try to avoid bringing unnecessary valuables, and use your safe if available. It’s also a good idea to purchase a money belt or pouch that is easily hidden.
Laundry is available at many hotels and towns during this trip, although you might need to wait for a two-night stop in order to make sure you get it back in time. While laundry at hotels is usually charged by the item, laundromats usually charge by the kilo, which is generally inexpensive (about USD 2 per kilo).
Climate and seasonal
Please note that Hurricane season is June to November, when landslides, mudslides, flooding and disruptions to essential services can occur. Geckos monitors these situations as they may arise, so that itineraries or activities can be amended as necessary.
A couple of rules
Illegal drugs will not be tolerated on our trips. Possessing or using drugs not only contravenes the laws of the land, but also puts the rest of the group at risk. Smoking marijuana and opium is a part of local culture in some parts of the world but is not acceptable for Geckos travellers. Geckos’ philosophy of travel is one of respect towards everyone we encounter and in particular, the local people who make our destinations such special places. The exploitation of prostitutes is completely contrary to this philosophy. Our group leader has the right to expel any member of the group if drugs are found in their possession or if they use prostitutes.
Everyone has the right to feel safe and secure on their trip. We don’t tolerate any form of violence (verbal or physical) or sexual harassment at Geckos, either between passengers or involving our leaders, local operators or locals. Sexual relationships (consensual or otherwise) between a leader and a passenger are unacceptable. If you ever feel another person is behaving inappropriately please inform us immediately by contacting the emergency contact number detailed in these trip notes.
Before you travel please download our pre-departure checklist to make sure you are fully prepared for your trip.
While we always endeavour to provide the best possible holiday experience, due to the nature of travel and the areas we visit sometimes things can and do go wrong. Should any issue occur while you are on your trip, it is imperative that you discuss this with your group leader or our local representative straight away so that they can do their best to rectify the problem and save any potential negative impact on the rest of your trip.
We recognise that there may be times when your group leader/local partner may not be able to resolve a situation to your satisfaction - if this is the case, please ask the leader to speak to their direct manager.
You may also choose to provide details in your online feedback, which we ask you to complete within 30 days of the end of your trip. But we do ask you to be aware that it is very difficult for us to provide any practical help after the trip is complete.
BOOKING ENQUIRIES / ISSUES
For general enquiries or questions about your booking, please contact your agent or adventure specialist, or visit us at:
CRISIS AND EMERGENCIES
In the case of a genuine crisis or emergency please contact our local ground representative on the number below (remember to drop the +xx country code if you are calling from within the country):
Central America Operations (located in Costa Rica): +506 6022 4721
Travelling responsibly is all about making good choices. It's about ensuring you have an incredible trip while also having a positive impact on the local environment, community and economy you're travelling in. How can you be a Responsible Traveller? See our tips below:
- Choose to travel with a responsible travel company like us! We've already offset the main carbon emissions of your trip, so your footprint is already lighter.
- Consider offsetting your flights when you book your trip/flights with us or your travel agent.
- Bring a refillable water bottle and some water purification tablets (or a Steripen) to cut down on plastic bottle waste.
- Be an animal-friendly traveller. Only go to venues that respect animals by allowing them to live normally in their natural environment. Steer clear of venues that use animals for entertainment or abnormal activities and/or keep animals in poor and unnatural conditions.
- Eat at local restaurants, buy from regional artists and support social enterprises so you can contribute directly to locals and their economy.
- Always be respectful of local customs and ask permission if you want to take a photo of someone.
- Learn a few words of the local language and engage with the people around you.
- Carry a cloth or re-usable bag so you can avoid plastic bags.
- Give back by making a donation to a local project via The Intrepid Foundation.
Share your thoughts with us by completing your feedback form after your trip. This helps us to continue to improve our commitment to responsible travel.
The Intrepid Foundation
The Intrepid Foundation is a not-for-profit foundation set up to enable our travellers to help make a difference by supporting local communities, projects and non-government organisations in the places we travel. The smallest contribution can make an enormous difference and all donations to The Intrepid Foundation are matched dollar for dollar (yes, we’ll double your donation!). We support a range of initiatives – from wildlife protection and environmental conservation to supporting vocational training for underprivileged individuals – all with the aim of helping to improve lives and empower communities across the world to make meaningful change. All administration costs are covered by us so you can be assured 100 per cent of your donation will reach your chosen project. To learn more about the projects we support, ask your trip leader for more information about projects in the region you are travelling in or visit www.theintrepidfoundation.org
The Intrepid Foundation currently supports Casaito in Guatemala - Central America:
* CasaSito provides educational opportunities in rural areas of Guatemala for children living in poverty. Guatemala has a very high level of illiteracy, particularly in rural areas which lack schools and educational resources. Our support is for their scholarship program, helping keep children in school.
The style of accommodation indicated in the day-to-day itinerary is a guideline. On rare occasions, alternative arrangements may need to be made due to the lack of availability of rooms in our usual accommodation. A similar standard of accommodation will be used in these instances.
Throughout the trip we request that our lodgings prepare rooms in time for our arrival, especially if we're arriving prior to normal check-in time. However this isn't always possible which means we won't be able to check-in immediately on arrival at some hotels. Instead, we can store our luggage and explore our new destination.
If you've purchased pre-trip or post-trip accommodation (if available), you may be required to change rooms from your trip accommodation for these extra nights.
Travel insurance is compulsory for all our trips. We require that, at a minimum, you are covered for medical expenses including emergency repatriation. We strongly recommend that the policy also covers personal liability, cancellation, curtailment and loss of luggage and personal effects.
When travelling on a trip, you won't be permitted to join the group until evidence of travel insurance and the insurance company's 24 hour emergency contact number has been seen by your leader.
If you have credit card insurance your group leader will require details of the participating insurer/underwriter, the level of coverage, policy number and emergency contact number rather than the bank's name and credit card details. Please contact your bank for these details prior to arriving in-country.
Your fellow travellers
As you travel on a group trip you will be exposed to all the pleasures and maybe some of the frustrations of travelling in a group. Your fellow travellers will probably come from all corners of the world and likely a range of age groups too. We ask you to be understanding of the various needs and preferences of your group - patience with your fellow travellers is sometimes required for the benefit of everyone's travel experience. Remember too that you have responsibilities to the group. If you are requested to be at a place at a certain time, ensure that you don't keep the rest of the group waiting. We have found time and time again that the very best trips we operate are those where the dynamics within the group work well - this takes just a little effort on your part. Due to privacy reasons we are unable to provide you with contact details and any personal information about your fellow travellers booked on your trip prior to departure.
Our group trips are designed for shared accommodation and don't involve a compulsory single supplement. Single travellers share with people of the same gender in accommodation ranging from twin to multishare. Some of our itineraries have accommodation booked on a mixed gender share basis and where applicable this will be specified in our Trip Notes. On a selection of our trips, you have the option to pay a single supplement to ensure that you have your own accommodation (where available). Please note that this only applies to accommodation during the tour - pre-trip and post-trip accommodation will be booked on a single room basis.
Occasionally our itineraries are updated during the year to incorporate improvements stemming from past travellers' comments and our own research. The information given in this itinerary may be slightly different to that in the brochure. It's very important that you print and review a final copy of your Essential Trip Information a couple of days prior to travel, in case there have been changes that affect your plans. If you have any queries, please contact your travel agent or our staff. We are here to help you! Please note that while we operate successful trips in this region throughout the year, some changes may occur in our itineraries due to inclement weather and common seasonal changes to timetables and transport routes. This can happen with little notice so please be prepared for modifications to the route. The order and timing of included activities in each location may also vary from time to time.
A selection of optional activities are listed in the day-to-day itinerary. This isn't an exhaustive list and should be used as a guide only. Prices are approximate and are for entrance only and don’t include transport to and from the sites or local guides unless indicated. All activities are subject to availability and it may not be possible to do all the activities listed in the time available at each destination. Where activities are considered medium or high risk, we work with operators whose safety and credentials we have sighted and assessed. This means that it is possible that you may find the same activity cheaper with another operator on the ground, however we cannot vouch for the safety or quality of that operator. Activities not listed above have not been assessed by us and as such our staff and leaders are unable to assist you with booking these activities. The decision to partake in any activity not listed is at your own discretion and risk.