None of the activities featured in this trip require special training or skills, just a reasonable level of fitness and a willingness to participate. Cobblestones and uneven roads are common and you may be required to walk in hot and humid conditions. If you are in any doubt, please share these concerns or issues with your sales consultant so that your leader is aware prior and can pre-empt your needs.
Calle Luis Moya No. 39,
Cuauhtémoc Centro Histórico
Phone: +52 (55)10850830
Joining point description
Guests at Hotel Metropol will enjoy delicious authentic Mexican and international cuisine at the on-site restaurant. In the evening, guests can feel refreshed with an ice-cold beverage while listening to live music in the Lobby Bar. After a restful night's sleep, visitors can explore nearby cathedrals and colonial architecture. Set in a buzzing retail district, this unassuming hotel is a 5-minute walk from the nearest metro stop, and a 9-minute walk from the Palacio de Bellas Artes museum, and the Zócalo, the city's main square, is 1.5 km away.
Joining point instructions
Geckos offers a pre-arranged arrival transfer service from Mexico City International Airport [MEX] at an additional fee. If you have pre-booked this service, please ensure you provide your flight details to your booking agent at least 14 days prior to travel so the transfer can be organised.
If you have pre-booked this service; please look for the IPad with the Geckos brand and your name on it after exiting customs. If you have any problems and cannot locate your driver on arrival, please call our Geckos Emergency number listed under the ‘Problems and emergency contact information’ section of your Essential Trip Information document. If you don’t have a device or mobile coverage, Mexico City Airport has a free Wi-Fi connection so you can call that same number via an online application such as Skype. There are also several information desks and tourist information desks around if you require further assistance.
Otherwise, you can travel from the Mexico City Airport to the hotel by taxi. We recommend you use the authorised taxi services organised from inside the terminal. They will charge you approximately MX$250-350 (USD$14-20) for a trip to downtown. The drive to where the hotel is located is approximately 30 minutes depending on traffic.
Multiple guesthouses are used in order to accommodate all travellers in the same group
Phone: +53 (7)8628285
Continuing point description
Cuban Guesthouses (known locally as Casas) are more similar in style to B&Bs than they are homestays. Families do not necessarily live in the residence and most houses we contract are primarily a business. While some guesthouse managers and owners speak English, interaction mostly consists of gestures, smiles and ‘Spanglish’.
Just like the residences in your own neighbourhood, each casa is unique; expect there to be differences between the rooms you and your travelling companions stay in (generally we arrange things so that there are 1-4 group members in each house). Usually each room has a private bathroom (occasionally two rooms will share one bathroom) with towels provided, though make sure to bring any toiletries you might require as not all casas provide soap and shampoo. Note that electric shower heads with visible wires are a normality in Cuba! And as with many developing countries, power cuts do occur on occasion, meaning that hot water can’t always be guaranteed regardless of the standard.
Continuing point instructions
Rooming allocations are finalised inside a week from departure based on the configuration requests of each traveller or travelling party. Due to the volume of passengers as well as the time constraint we cannot contact you with the name and address of your assigned guesthouse. For this reason, a complimentary arrival transfer is included with your trip; please trust that your driver will know the address of your assigned guesthouse.
In order to accommodate our large volume of passengers, we have an expansive list of guesthouses spread across the main areas of Havana (Vedado, Central Havana and Old Havana). Regardless of the area assigned, you will always be located in houses nearby that of your fellow travellers on the same tour.
We have a desk located in the listed address below; providing a 24 hour service with English speaking employees if any assistance is required.
Casa La Gargola
1st floor #82 Cuba street, Old Havana (between Cuarteles & Chacon Streets)
PH: +53 (7) 8605493
The Spanish translation of the address is "Casa La Gargola 1° Piso #82 Calle Cuba, entre Cuarteles y Chacon, Havana Vieja”.
To book your complimentary arrival transfer you must provide your flight details to your booking agent at least 14 days prior to travel.
After collecting your luggage, please continue walking through the 'Main Arrivals Hall' of the airport. Past the crowds of people, look for a free-standing pull-up banner with our brand logos on it. There will NOT be a sign with your name on it however a representative will be waiting at the banner to take you to your pre-arranged transfer. If you can't locate the representative, please call +53 5250 6496 (Do not rely on somebody else to call for you as they may be seeking commissions to direct you to another transfer company). The transfer will be provided in a taxi branded car; however, all drivers are specifically contracted to us so please trust they will know the address of your assigned guesthouse.
Guesthouses can be booked as pre-tour and post-tour accommodation. Please see the ‘Accommodation’ section of this document for more information.
Multiple guesthouses are used in order to accommodate all travellers in the same group
Phone: +53 (7)8628285
Finish point instructions
Intrepid offers a pre-arranged departure transfer service to Havana Airport at an additional fee. If you require this service, please advise your flight arrival details at least 14 days prior to your trip departure.
If you have a transfer to the Airport your transfer driver will collect, you from your guesthouse 3.5 hours before your flight time. If your transfer has not arrived within 15 minutes of the scheduled pickup time please ask the guesthouse staff to call +53 5250 6496 or our Cuba Emergency number, listed under the ‘Problems and emergency contact information’ section of this document.
Alternatively, you can travel from your guesthouse to the International Airport by taxi. The leader will be able to assist you with booking a taxi. The taxi will cost approximately 30CUC and takes approximately 25 minutes depending on traffic.
All Geckos Adventures group trips are accompanied by one of our group leaders. The aim of the group leader is to take the hassle out of your travels and to help you have the best trip possible. Geckos Adventures endeavours to provide the services of an experienced leader however, due to the seasonality of travel, rare situations may arise where your leader is new to a particular region or training other group leaders.
Your leader will provide information on the places you are travelling through, offer suggestions for things to do and see, recommend great local eating venues and introduce you to our local friends. While not being guides in the traditional sense you can expect them to have a broad general knowledge of the places visited on the trip, including historical, cultural, religious and social aspects. At Geckos Adventures we aim to support local guides who have specialised knowledge of the regions we visit. If you were interested in delving deeper into the local culture at a specific site or location then your leader can recommend a local guide service in most of the main destinations of your trip.
Many national governments provide a regularly updated advice service on safety issues involved with international travel. We recommend that you check your government's advice for their latest travel information before departure and ensure that your travel insurance covers you for all areas your itinerary covers. Please refer to our website's safety page for links to major travel advisories and updates on safety issues affecting our trip.
We strongly recommend the use of a neck wallet or money belt while travelling, for the safe-keeping of your passport, air tickets, cash and other valuable items. Leave your valuable jewellery at home - you won't need it while travelling. Many of our hotels have safety deposit boxes, which is the most secure way of storing your valuables. A lock is recommended for securing your luggage.
Your leader will accompany you on all included activities, however during your trip you'll have some free time to pursue your own interests, relax and take it easy or explore at your leisure. While your leader will assist you with the available options in a given location, please note that any optional activities you undertake are not part of your Geckos Adventures itinerary, and Geckos Adventures makes no representations about the safety of the activity or the standard of the operators running them. Please use your own good judgement when selecting an activity in your free time. Please also note that your Leader has the authority to amend or cancel any part of the trip itinerary if it's deemed necessary due to safety concerns.
For more details on the type of conditions and safety standards you can expect on your trip, please refer to Geckos Adventure's operational safety policy on our website. We recommend that you take a moment to read through this information before travelling, and would appreciate any feedback on how well it's being implemented in the field:
Past travellers have advised their luggage was broken into when flying on international and/or domestic flights in Cuba. It's advisable that you use small padlocks to secure your luggage. This will also come in handy to lock your valuables at your hotel or in the Guesthouse rooms.
PETTY THEFT AND PERSONAL SAFETY:
While travelling there is always the risk of pick-pocketing and petty theft, particularly in the more touristy cities. We recommend that you exercise caution when walking alone at night and encourage you to walk together and only on main, well-lit thoroughfares. Be particularly vigilant on public transport. Simple measures like carrying your day pack on your front, not hanging your bag over the back of your chair or on the floor and wearing a money belt will reduce any chance that your valuables should go missing.
In order to avoid fraud, it is advisable that you withdraw money from ATMs located inside banks or guarded shops during business hours only.
On this trip you will be staying in some restored houses and local lodges - these are one of the charms of this journey, but their staircases, balconies and passages etc may not always comply with western safety standards. Please do not expect elevators in these properties as they are preserved to their original state.
Please be aware that local laws governing tourism facilities in this region differ from those in your home country and not all the accommodation which we use has a fire exit, fire extinguishers or smoke alarms.
Please be aware that local laws governing transportation safety may differ from those in your home country and not all the transport which we use is able to provide seat belts.
Your passport details are required to complete your booking. Please ensure the name on your passport matches the name on your booking and airline tickets. As a general rule most countries expect that your passport has a minimum of 6 months' validity remaining. Take a copy of the main passport pages and other important documents with you, and leave another copy at home with family or friends.
Visas are the responsibility of the individual traveller. The below country specific information was correct at time of writing, however please visit the relevant consular website of the country or countries you’re visiting for detailed and up-to-date visa information specific to your nationality. Visas can take several weeks to process, so familiarise yourself with any requirements as soon as you have booked your trip to allow for processing time. Also remember to check whether a transit visa is required on route to join this trip or on the way home.
If you receive an immigration card upon entry, please ensure you keep this safe as it may be requested at point of exit. For further information regarding country entry and exit fees, please refer to the 'Money Matters' section of this document.
Mexico - Passport holders from Australia, Canada, Great Britain, New Zealand and The United States of America are not required to obtain a visa prior to arrival. Contact the nearest Embassy or Consulate of Mexico for the most up to date information. You will be required to fill out a Multiple Immigration Form (FMM) upon arrival. This FMM form must be stamped by Mexican immigration and kept until you leave. The maximum stay is 180 days, but they may sometimes put a lower number unless you specify otherwise.
Cuba - Contact the nearest Embassy or Consulate of Cuba for the most up to date information. To enter the country visitors are required to have evidence of sufficient funds for the duration of their stay, proof of travel medical insurance, as well as onward travel ticket.
Passport holders from Australia, Canada, Great Britain and New Zealand are not required to obtain a visa prior to arrival. Instead, you get a Tourist Card (Tarjeta de Turista) valid for 30 days. In some cases, you may be required to buy the card at your departure airport, either at the check in counter or at the flight gate itself some minutes before departure. Others need to buy the tourist card from their travel agency, but policies vary (eg Canadian airlines give out tourist cards on their airplanes), so you'll need to check ahead with the airline office. In some cases, you can arrange a visa prior to departing your home country but usually this is more expensive and time consuming. All Tourist Cards are the same, except if you are flying direct to Cuba from the US. These are more expensive and pink in colour, instead of the typical green Tourist Card.
If you are British, or reside in Great Britain with a passport from the European union, Canada, Australia or New Zealand, you can apply for Tourist Card here - https://www.cubavisas.com - (This type of tourist card would not be valid for travel to Cuba from the USA, Puerto Rico or US Virgin Islands). You may use this local address to apply for your Tourist Card - Casa La Gargola, 1st floor #82 Cuba street, Old Havana.
If you are an American citizen, American permanent resident, or hold any type of American Visa, and are considering travelling to Cuba, please refer to the US Department of State Bureau of Consular Affairs website - https://travel.state.gov – and the U.S. Department of the Treasury - https://www.treasury.gov/resource-center/sanctions/Programs/pages/cuba.aspx - for the latest advice.
Is this trip right for you
This trip involves some long days of travel by local transport, including two overnight buses. While this can be tiring, it's also a fantastic way to rub shoulders with the locals and get under the skin of a place.
Mexico's climate is sultry and tropical, so can get really hot and humid. Wear loose clothing and make sure stay hydrated, especially while out on walking tours.
The guesthouses (Casas) we use are much nicer than your average Cuban dwelling but keep in mind that each and every room is unique. Regardless of where you stay, power cuts and breaks in hot water are sometimes unavoidable, as in any developing country.
Funds can be difficult to access in Cuba. Ideally bring multiple credit cards from several different banks just to be sure.
You might have to save your status updates and photo posts for when you get home, as Internet is hard to find, unreliable and expensive. Treat Cuba as a holiday from social media too!
Cuba is different, and that's a big part of its allure. Things don't always go according to plan, and many things don't work the same way as back home. Patience and good humour will go a long way in this beautiful destination.
All Geckos Adventures travellers need to be in good physical health in order to participate fully on this trip. When selecting your trip please make sure you have read through the itinerary carefully and assess your ability to cope with our style of travel. Please note that if, in the opinion of our group leader or local guide, any traveller is unable to complete the itinerary without undue risk to themselves and/or the rest of the group, Geckos Adventures reserves the right to exclude them from all or part of a trip without refund.
WHO – WORLD HEALTH ORGANIZATION
The World Health Organization has identified the following mosquito transmitted diseases in this region:
Dengue, Yellow Fever, Malaria and Zika (amongst others)
For more information, please visit www.who.int
According to the World Health Organization (WHO), there has been an outbreak of the mosquito-borne Zika virus in parts of Central and South America. This virus is mostly concerning to pregnant women as recently in Brazil local authorities have linked the virus to an increase in babies born with microcephaly (smaller than normal skull).
In addition to the risk mentioned above WHO have reported that Zika symptoms may include mild fever, skin rash and conjunctivitis. These symptoms normally last for 2-7 days.
In line with the above, we recommend all women who are pregnant or trying to get pregnant to consult with their doctors before booking their trip to Central and South America. At this stage, WHO is not recommending any travel or trade restrictions related to the Zika virus. More information on the Zika virus can be found at the following links: World Health Organization: http://www.who.int/mediacentre/factsheets/zika/en/
There is no commercially available vaccination against malaria, which is transmitted by mosquito bites and is a risk in many less-developed tropical areas in Africa, Latin America and South East Asia. Protection against mosquito bites is essential and where the risk is considered high, anti-malarial medications are recommended. Anti-malarial medications should be discussed with experts as there are different medications available and not all medications suit all people or all destinations. Where malaria is considered prevalent in mountainous regions we prefer that trekkers to altitude try to avoid the use of mefloquine (Lariam) if possible.
Dengue Fever is common in Latin America and can occur throughout the year. Argentina, Bolivia, Uruguay, Brazil and parts of Mexico are currently suffering from a serious outbreak. This virus is transmitted by mosquitoes. There is no vaccination against it, but there are preventative measures that you can take such as wearing long clothing, using repellent and being indoors particularly around dusk and dawn.
A valid international certificate of vaccination against Yellow Fever is required in many countries. You may need to present this on arrival at the airport or border crossing. Some countries will refuse entry if you are unable to present your certificate. It's also quite common for your home country to request a Yellow Fever certificate on your arrival back home.
It is your responsibility to check with your doctor well in advance of leaving home about the Yellow Fever requirements for the countries you'll be visiting.
Food and dietary requirements
While travelling with us you'll experience the vast array of wonderful food available in this region. Your group leader will be able to suggest restaurants to try during your trip. To give you the maximum flexibility in deciding where, what and with whom to eat, generally not all meals are included in the tour package. This also gives you more budgeting flexibility. As a rule our groups tend to eat dinner together to enable you to taste a larger variety of dishes and enjoy each other's company. There's no obligation to do this though. Your group leader will also be able to suggest restaurants to try during your trip.
Generally speaking, in bigger cities/towns vegetarians can expect a reasonable range of vegetarian venues and/or vegetarian options within tourist restaurant menus. However, vegetarianism is not the norm in this part of the world so options can be limited when eating at homestays, small local restaurants, street stools, markets, etc.
More restrictive diet requirements (vegans, celiac, gluten intolerance, fructose intolerance, lactose intolerance, etc.) can also be accommodated along this trip but you should expect a lesser variety than what you can expect at home. We recommend that to bring your own supply of snacks with you.
Vegetarians should be aware that while you can get vegetarian meals in Cuba, you generally won't find much variety and you may get tired of being offered the same every day (i.e. - rice, beans, omelette and salad). Vegetarians are often surprised that their meals are no cheaper than those containing meat, and this is because vegetables on the free market in Cuba are of similar prices to those of meat.
Please let us know your diet requirements before your trip starts.
Some of the included breakfasts along this trip can be quite simple: toasts, spreads, juice and coffee or tea.
FOOD IN CUBA:
Food in Cuba has a reputation for being bland and lacking variety, however it has improved dramatically over the last two years. There are very limited snacks available in Cuba; convenience stores exist but are certainly not as prevalent nor sell the quantity or variety of snacks or junk food you may be used to at home. You may wish to bring your favourite chocolates, candy or healthy snacks like muesli bars.
Beans and rice are the staples, with cucumber, tomato and cabbage being the conventional ingredients for a Cuban salad. Chicken and pork are the most common meats served in Cuba, however fish and a variety of seafood is also frequently on offer. Please be aware that it is a cultural trait to serve meals larger than you are expected to finish, but be assured nothing will go to waste.
It can be hard to find a suitable place to eat while travelling in Cuba, as roadside restaurants tend to cater for large tour groups and either offer a fixed meal or a very limited selection of snacks. In the cities and towns small privately-owned restaurants, paladares, offer a little more choice but can often only seat a maximum of twelve people (the number for which they are officially licensed).
When it comes to money matters on the trip, every traveller is a little different. You know your spending habits better than we do, so please budget a sensible amount for things like drinks, shopping, optional activities, tipping and laundry. It’s always better to bring a little more than you think you’ll need. Also make sure you’ve read your trip details thoroughly so you know what’s included in the trip price and what isn’t. This should make budgeting a little easier. You’ll find this info in the Inclusions section of your Essential Trip Information (that’s this document).
The recommended amounts are listed in USD for the relatability of universal travellers, however the local currency is needed in the countries you are visiting.
We try to plan for every eventuality, but there are still some things beyond our control. Please make sure you have access to the equivalent of an extra US$500 for emergencies (e.g. severe weather, natural disasters, civil unrest) or other events that result in unavoidable changes to the itinerary (e.g. transport strikes or cancellations, airport closures). Sometimes these things necessitate last minute changes to enable our trips to continue to run, and as a result there may be some extra costs involved.
MEALS NOT INCLUDED:
For this trip, we recommend between USD/CUC 25 to 50 per day. How do we work this out?
Breakfast - If breakfast is not included, you can expect to pay between USD5 to USD10 at a local café or approximately CUC5 in the Cuban guesthouses.
Lunch - If you are happy with a quick snack on the go, you may get away with as little as USD5 to USD10 at a local eatery or for a sandwich and a drink at a café. On the other hand, a lunch meal at a more tourist restaurant can cost between USD/CUC 10 to 15.
Dinner - At dinner time, your leader will normally recommend restaurants where you can try the local specialties of the region. Expect meals to cost between USD/CUC 12 to 25 for a main.
These are indicative prices only. If you are in a tight budget, and are happy to eat just local food and not afraid of an upset tummy every now and then, you can eat cheaper than this. Although in Cuba, there isn’t much in the way of cheap street food other than pizzas which cost CUC2. If you want to try just the finest food at the finest restaurants, then you can expect meals to cost as much as in western countries.
CREDIT CARDS & ATMs (outside of Cuba):
ATMs are widely available in major towns and cities across Latin America. Credit cards are generally available in tourist shops and restaurants. Visa and Mastercard are generally preferred over American Express, Diners, etc. Smaller venues take cash only.
Check with your bank before departure that your card is accepted in the countries you are travelling to and what their fees and charges are. Also ensure your bank is aware of your travel plans as - suspecting fraud - they may cancel your cards after the first few international transactions. Be aware that your withdrawing limit may vary from country to country (regardless of your withdrawing limit in your home country) and it can be as low as the equivalent to USD100 per day.
If bringing over cash, please note USD100 bills with serial number CB or BE and any other USD bills that are old, torn, written or stamped on will not be accepted by local banks.
Mexico currency information - The official currency of Mexico is the Mexican Peso (MXN). You can pay with major credit and debit cards at many hotels, restaurants and stores but otherwise plan on making cash purchases with pesos. You can use major credit cards and some debit cards to withdraw pesos from ATMs and over the counter at banks. Few businesses accept US dollars however this is the easiest currency to exchange.
Cuba currency information - The official currencies of Cuba are the Cuban Peso Convertible (CUC) and the National Peso (CUP also known as Moneda Nacional M.N.). Non-Cubans deal almost exclusively in convertibles (CUC). The National Peso (CUP) has very limited use, especially for travellers. What's confusing for travellers is that the Cubans call both currencies 'pesos', so you must ask or know the value of something to know which currency they are referring to (CUC1 = US$1 and CUC1 = CUP24). Cuban law states that it is illegal to remove any bills from Cuba so ensure that you use up both currencies before departing the country. Travellers often experience problems accessing funds in Cuba due to unique banking arrangements on the island. To avoid being caught without money in Cuba, ensure you have a variety of ways of accessing your money including cash (GBP CAD or EUR), emergency cash, and bank cards from various banks. Cards issued by US banks or banks affiliated with US banks are not accepted in Cuba at all. Among others, this includes Travelex, Westpac and Citibank. Contact your bank prior to travel about using your bank card in Cuba. ATMs are not widely available and not always reliable. We recommend you use the ATM at the airport upon arrival.
CADECAs are the official government currency exchange houses. These can be found in every city, at the airport, and are commonly found in the larger hotels in Havana. Please note that most are closed on Sundays. For any services offered, such as money exchange or cash advances, you will need your passport to proceed. Note it is in your best interest to specifically ask for smaller bills. The only currencies that you are guaranteed to be able to exchange are CAD, EUR and GBP. The US dollar is not accepted as legal tender in Cuba, and attracts a large commission fee at exchange. The exchange rates used by the CADECA are the same in every CADECA around Cuba and represent about a 3% commission for the bank (included in the exchange rate). For cash advances and when using the ATMs, there is a 3% fee charged. This means that for value for money it's approximately the same if you are making a cash advance or exchanging cash. Eurocheques are not accepted in Cuba. Visa and Thomas Cook traveller cheques issued in USD are not a problem, except that you will incur the 10% charge for exchanging from US$.
In most countries you must pay an airport departure tax. Nowadays, these departure taxes are added into the cost of your airline tickets and paid for at the time of purchase.
Unless mentioned below, no airport departure tax has to be paid during this trip.
Mexico – If you enter Mexico by air, the MX$500 immigration fee is included in your airfare. If you enter Mexico overland, the immigration office will arrange for you to pay this fee at a nearby bank. There is no exit fee.
If you're happy with the service you receive, providing a tip - though not compulsory - is appropriate. While it may not be customary to you, it's of great significance to the people who will take care of you during your travels, inspires excellent service, and is an entrenched feature of the tourism industry across many destinations. Please note we recommend that any tips are given directly to the intended recipient by a member of your group, rather than collected and passed on by the group leader. In Cuba, due to the low Government-set wages in Cuba tipping is relied upon heavily so expect to tip for just about everything.
The recommended tipping amounts are listed in USD for the relatability of universal travellers. We do however recommend that you tip in the local currency - Hold on to your smaller notes and coins to make tipping easier. The following amounts are per person suggestions based on local considerations and feedback from our past travellers:
- Restaurants: Local markets, government and private (paladares) restaurants - round your bill up to the nearest 10%. There's no need to tip at dinners taken at Guesthouses.
- Guesthouse: You may consider tipping the employees (not the owners) of a Guesthouse; USD$1-2 is suggested, although a clothing item, a towel or the like will be kindly received.
- Toilet attendant: USD 0.25 per use.
- Musicians: USD$1-2 per session.
- Local guides: Throughout your trip you may at times have a local guide in addition to your leader. We suggest USD$2 per person per day for local guides.
- Drivers: You may have a range of drivers on your trip. Some may be with you for a short journey while others may be with you for several days. We would suggest a higher tip for those more involved with the group however a base of UD$1-2 per day is generally appropriate.
- Your Tour Leader: You may also consider tipping your leader for outstanding service throughout your trip. The amount is entirely a personal preference; however as a guideline USD$2-4 per person, per day can be used. Of course you are free to tip more or less as you see fit, depending on your perception of service quality and the length of your trip. Remember, a tip is not compulsory and should only be given when you receive excellent service.
In total, we recommend you budget approx USD$10-15 per day of your trip to cover tipping.
What to take
Most travellers prefer to take a small to medium wheeled suitcase, which is a great size for the packing capacity in our private vehicles. Whatever you take, be mindful that you will need to be able to carry your own luggage, handle it at airports, take in/out of accommodation and perhaps even walk short distances. Generally speaking, we recommend you pack as lightly as possible. You'll also need a day pack/bag for activities and day trips.
Other than the items and clothing you always need on a trip, below we have listed packing suggestions specific for this trip:
- Warm as well as light clothing. Central America is often assumed to have hot weather, but it can get cold in the countryside, mountains and at night in the winter so we suggest you check the expected temperatures en route and bring clothing that you can layer
- Closed-in shoes will help to protect your feet from cuts and scratches when walking through cities as well as bush/grass-lands, and will also act as a barrier protection in rare cases against bites or stings
- Sun protection - hat, sunscreen, sunglasses
- Soft and/or hard copies of all important documents e.g. air tickets, passport, vaccination certificate, travel insurance etc. and keep the hard copies separate from the originals. While not valid, a copy makes it very much easier to obtain replacements if necessary
- Water bottle. We recommend at least a 1.5 litre capacity. The sale of bottled water contributes to an enormous environmental problem around the world. In addition to the water in bottles, the production of a 1 litre plastic bottle takes 2 litres of water and 200ml of oil. A large proportion end up in limited landfill or discarded in waterways and natural environments
- Electrical adapter plug (view www.kropla.com)
- Personal medical kit. Your guide will carry a large kit but we recommend you carry items such as mild pain killers, electrolytes and Band-Aids.
- Watch/Alarm clock or phone that can be used for both
- Travel beach towel
- Tissues &/or toilet paper &/or wet wipes
- Insect repellent
- Camera with spare memory card, charger &/or batteries
- Toiletries. We recommend you to take your own supply of shampoo, soap and toilet paper to use in the guesthouses and public toilets. We also encourage women to take their own supply of sanitary items as these items are not widely available for purchase
- Despite their low income levels, Cubans love to dress up smartly and fashionably whenever they can. For going out in the evenings, casual dress is acceptable everywhere although one collared shirt for males is recommended, otherwise there's no need to bring clothes or footwear especially for this
- Ear plugs to guard against a potential snoring room-mate
- Phrase book
- Gifts for Cubans, read below
Please try to avoid bringing unnecessary valuables, and use your safe if available. It’s also a good idea to purchase a money belt or pouch that is easily hidden.
Laundry is available at many hotels and towns during this trip as well as guesthouses in Cuba, although you might need to wait for a two-night stop in order to make sure you get it back in time. While laundry at hotels is usually charged by the item, laundromats usually charge by the kilo, which is generally inexpensive (about USD 2 per kilo).
We encourage you to discuss gift giving with your leader so that items can be distributed to organisations in need. Given the difficulty of securing basic goods in Cuba, items that you would consider throwing out at home such as second hand clothes or menial things such as soap, shampoo, perfumes, sewing kits, toothbrushes and pens or pencils are warmly accepted. If you decide to hand out gifts without the leader’s guidance, we suggest you distribute as a sign of appreciation after some sort of interaction, whether that be a conversation or offered help, rather than a means to create engagement. Please refrain from handing items directly to children.
Though they would be most happy to receive them, it is not necessary to bring gifts for the guesthouse families, as they are probably some of the more well-off families in Cuba and will be happy enough with just your good-natured presence.
Climate and seasonal
Please note that Hurricane season is June to November, when landslides, mudslides, flooding and disruptions to essential services can occur. Geckos monitors these situations as they may arise, so that itineraries or activities can be amended as necessary.
A couple of rules
Illegal drugs will not be tolerated on our trips. Possessing or using drugs not only contravenes the laws of the land, but also puts the rest of the group at risk. Smoking marijuana and opium is a part of local culture in some parts of the world but is not acceptable for Geckos travellers. Geckos’ philosophy of travel is one of respect towards everyone we encounter and in particular, the local people who make our destinations such special places. The exploitation of prostitutes is completely contrary to this philosophy. Our group leader has the right to expel any member of the group if drugs are found in their possession or if they use prostitutes.
Everyone has the right to feel safe and secure on their trip. We don’t tolerate any form of violence (verbal or physical) or sexual harassment at Geckos, either between passengers or involving our leaders, local operators or locals. Sexual relationships (consensual or otherwise) between a leader and a passenger are unacceptable. If you ever feel another person is behaving inappropriately please inform us immediately by contacting the emergency contact number detailed in these trip notes.
Before you travel please download our pre-departure checklist to make sure you are fully prepared for your trip.
While we always endeavour to provide the best possible holiday experience, due to the nature of travel and the areas we visit sometimes things can and do go wrong. Should any issue occur while you are on your trip, it is imperative that you discuss this with your group leader or our local representative straight away so that they can do their best to rectify the problem and save any potential negative impact on the rest of your trip.
We recognise that there may be times when your group leader/local partner may not be able to resolve a situation to your satisfaction - if this is the case, please ask the leader to speak to their direct manager.
You may also choose to provide details in your online feedback, which we ask you to complete within 30 days of the end of your trip. But we do ask you to be aware that it is very difficult for us to provide any practical help after the trip is complete.
BOOKING ENQUIRIES / ISSUES
For general enquiries or questions about your booking, please contact your agent or adventure specialist, or visit us at:
CRISIS AND EMERGENCIES – Central America
In the case of a genuine crisis or emergency please contact our local ground representative on the number below (remember to drop the +xx country code if you are calling from within the country):
Central America Operations (Viaventure located in Guatemala): +502 5778 4801
CRISES AND EMERGENCIES - Cuba
Please be aware that communication lines in Cuba are unreliable and establishing a clear line requires patience. Please follow these instructions to ensure our operators can assist you in times of need. Since voicemail isn't an option and most incoming call phone numbers are automatically blocked, our operator will not be able to return any missed calls. The only solution to this problem is persistence. Keep calling the line until an operator answers the call. Alternatively, the emergency line is a mobile number that can be reached via text. If you cannot establish a connection to our operators over the phone, please send a text with your full name, any reference codes (if known), the issue at hand and a return contact number. You will most likely receive a response via text.
Cuba Operations: +53 5333 8121 or +53 5510 5525
If you cannot reach the operations manager using the above numbers, alternatively you may try our Cuba representative located in Australia +61 430 504 636
Travelling responsibly is all about making good choices. It's about ensuring you have an incredible trip while also having a positive impact on the local environment, community and economy you're travelling in. How can you be a Responsible Traveller? See our tips below:
- Choose to travel with a responsible travel company like us! We've already offset the main carbon emissions of your trip, so your footprint is already lighter.
- Consider offsetting your flights when you book your trip/flights with us or your travel agent.
- Bring a refillable water bottle and some water purification tablets (or a Steripen) to cut down on plastic bottle waste.
- Be an animal-friendly traveller. Only go to venues that respect animals by allowing them to live normally in their natural environment. Steer clear of venues that use animals for entertainment or abnormal activities and/or keep animals in poor and unnatural conditions.
- Eat at local restaurants, buy from regional artists and support social enterprises so you can contribute directly to locals and their economy.
- Always be respectful of local customs and ask permission if you want to take a photo of someone.
- Learn a few words of the local language and engage with the people around you.
- Carry a cloth or re-usable bag so you can avoid plastic bags.
- Give back by making a donation to a local project via The Intrepid Foundation.
Share your thoughts with us by completing your feedback form after your trip. This helps us to continue to improve our commitment to responsible travel.
The Intrepid Foundation
The Intrepid Foundation is a not-for-profit foundation set up to enable our travellers to help make a difference by supporting local communities, projects and non-government organisations in the places we travel. The smallest contribution can make an enormous difference and all donations to The Intrepid Foundation are matched dollar for dollar (yes, we’ll double your donation!). We support a range of initiatives – from wildlife protection and environmental conservation to supporting vocational training for underprivileged individuals – all with the aim of helping to improve lives and empower communities across the world to make meaningful change. All administration costs are covered by us so you can be assured 100 per cent of your donation will reach your chosen project. To learn more about the projects we support, ask your trip leader for more information about projects in the region you are travelling in or visit www.theintrepidfoundation.org
The Intrepid Foundation currently supports Casaito in Guatemala - Central America:
* CasaSito provides educational opportunities in rural areas of Guatemala for children living in poverty. Guatemala has a very high level of illiteracy, particularly in rural areas which lack schools and educational resources. Our support is for their scholarship program, helping keep children in school.
The style of accommodation indicated in the day-to-day itinerary is a guideline. On rare occasions, alternative arrangements may need to be made due to the lack of availability of rooms in our usual accommodation. A similar standard of accommodation will be used in these instances.
Throughout the trip we request that our lodgings prepare rooms in time for our arrival, especially if we're arriving prior to normal check-in time. However this isn't always possible which means we won't be able to check-in immediately on arrival at some hotels. Instead, we can store our luggage and explore our new destination.
If you've purchased pre-trip or post-trip accommodation (if available), you may be required to change rooms from your trip accommodation for these extra nights.
We have classified guesthouse rooms into two standards for the comfort levels of our trips: Standard and Premium. Most differences can be a little hard to tell at first, particularly when taking aesthetic into account which varies greatly not only between rooms but also between cities and provinces. For this itinerary, most of the guesthouse rooms will have an ensuite while just a few will have a bathroom shared between two rooms. Most will have air-conditioning but some may only have a fan. Rooms will most likely not have split system air-conditioning, an in-room or in-house safe, or imported bedding.
Stairs are prevalent in Cuban homes. If this presents a problem to you, then please advise us at time of booking so we can request rooms on or closer to ground level.
We aim to confirm the first night of your tour in Old Havana however occasionally due to availability we will confirm it in either Central Havana or Vedado. If you book pre-tour accommodation through us we will also aim to book these nights in Old Havana, and will advise your booking agent if we cannot do so. Please note: Late requests and requests of 3 nights or more have a lower chance of being confirmed in Old Havana.
The final night of your tour may be booked in either Vedado, Central Havana or Old Havana. If you book post-tour accommodation through us, we aim to confirm it at the same property of your final tour-night (regardless of the area we have secured) to avoid the inconvenience of you having to move. If you specifically prefer your post accommodation to be booked in old Havana (knowing you may have to move areas on your own accord), you must inform your booking agent and we will request this. Please note: Late requests and requests of 3 nights or more have a lower chance of being confirmed in Old Havana.
Cuba is becoming an increasingly popular tourist destination and unfortunately the number of rooms available is not increasing at the same rate. Hotels and Guesthouses occasionally cancel bookings at the last minute and do not always offer an alternative option that meets our standards. While these types of cancellations are outside of our control, our local team is presented with the difficult task of sourcing the next best from whatever else is available; choosing the option that will have the least impact on your experience. This overbooking is affecting all tour operators in the country and you need to be aware that it may affect your trip.
Travel insurance is compulsory for all our trips. We require that, at a minimum, you are covered for medical expenses including emergency repatriation. We strongly recommend that the policy also covers personal liability, cancellation, curtailment and loss of luggage and personal effects.
When travelling on a trip, you won't be permitted to join the group until evidence of travel insurance and the insurance company's 24 hour emergency contact number has been seen by your leader.
If you have credit card insurance your group leader will require details of the participating insurer/underwriter, the level of coverage, policy number and emergency contact number rather than the bank's name and credit card details. Please contact your bank for these details prior to arriving in-country.
The Cuban government has declared that travel insurance (which covers at least medical expenses) is compulsory for all travellers to Cuba. Proof of travel insurance may be requested at Havana airport by immigration officials. Travellers failing to produce a valid document will be required to purchase a new policy at the airport, before being granted access to Cuba. Cuban authorities also announced that they will not recognise any insurance policy issued or underwritten by any insurance company which has an affiliation with a US company. You should take this into account when purchasing your insurance before departure from your home country.
Your fellow travellers
As you travel on a group trip you will be exposed to all the pleasures and maybe some of the frustrations of travelling in a group. Your fellow travellers will probably come from all corners of the world and likely a range of age groups too. We ask you to be understanding of the various needs and preferences of your group - patience with your fellow travellers is sometimes required for the benefit of everyone's travel experience. Remember too that you have responsibilities to the group. If you are requested to be at a place at a certain time, ensure that you don't keep the rest of the group waiting. We have found time and time again that the very best trips we operate are those where the dynamics within the group work well - this takes just a little effort on your part. Due to privacy reasons we are unable to provide you with contact details and any personal information about your fellow travellers booked on your trip prior to departure.
Our group trips are designed for shared accommodation and don't involve a compulsory single supplement. Single travellers share with people of the same gender in accommodation ranging from twin to multishare. Some of our itineraries have accommodation booked on a mixed gender share basis and where applicable this will be specified in our Trip Notes. On a selection of our trips, you have the option to pay a single supplement to ensure that you have your own accommodation (where available). Please note that this only applies to accommodation during the tour - pre-trip and post-trip accommodation will be booked on a single room basis.
Occasionally our itineraries are updated during the year to incorporate improvements stemming from past travellers' comments and our own research. The information given in this itinerary may be slightly different to that in the brochure. It's very important that you print and review a final copy of your Essential Trip Information a couple of days prior to travel, in case there have been changes that affect your plans. If you have any queries, please contact your travel agent or our staff. We are here to help you! Please note that while we operate successful trips in this region throughout the year, some changes may occur in our itineraries due to inclement weather and common seasonal changes to timetables and transport routes. This can happen with little notice so please be prepared for modifications to the route. The order and timing of included activities in each location may also vary from time to time.
A selection of optional activities are listed in the day-to-day itinerary. This isn't an exhaustive list and should be used as a guide only. Prices are approximate and are for entrance only and don’t include transport to and from the sites or local guides unless indicated. All activities are subject to availability and it may not be possible to do all the activities listed in the time available at each destination. Where activities are considered medium or high risk, we work with operators whose safety and credentials we have sighted and assessed. This means that it is possible that you may find the same activity cheaper with another operator on the ground, however we cannot vouch for the safety or quality of that operator. Activities not listed above have not been assessed by us and as such our staff and leaders are unable to assist you with booking these activities. The decision to partake in any activity not listed is at your own discretion and risk.